Aus dem Alltag eines IT'lers

Cisco Agent Desktop: Peripheriegerät offline

Tips & Tricks Der Versuch, sich am Cisco Agent Desktop anzumelden, führt zu folgender Fehlermeldung:

QUOTE:

Anmeldung fehlgeschlagen, weil Peripheriegerät offline ist. Wählen Sie ‚OK‘, um die Anmeldung erneut zu versuchen. […]


In unserem Fall war auf dem Publisher der Dienst "Cisco CTIManager" beendet.
Ein Neustart dessen half.
Die Ursache kann jedoch auch eine andere sein, wie die nachfolgende Fehlerbeschreibung und -lösung zeigt:

QUOTE:

This error can occur when the Resource Manager-Contact Manager (RMCM) subsystem does not start due to an invalid login/password for the RM JTAPI user. In other words, this could be due to a password mismatch between the RM JTAPI user and the JTAPI user.

Solution

In order to resolve the issue, synchronize the JTAPI user and the RM JTAPI user passwords and restart the CTI Manager service.
Note: Make sure that the password for the RM JTAPI user is set to never expire. If the password expires, it can lead to the password mismatch which then results in this error.

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